Refund and Returns Policy

Lucy Goosey (“we,” “us,” or “our”) operates the website at [WEBSITE URL]. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, create an account, purchase digital content, or subscribe to a membership.

Information We Collect

We may collect the following information:

• Your name and email address.
• Your billing address and account details.
• Your order, membership, and subscription information.
• Information about digital products you purchase or access.
• Messages, support requests, and enquiries you send us.
• Technical information such as your IP address, browser, device type, and website activity.
• Cookie preferences and analytics information.

Payment Information

Payments on the Lucy Goosey website are processed securely through CCBill or another payment provider displayed during checkout.

Lucy Goosey does not directly store your complete credit or debit card details. Payment providers process your payment information according to their own privacy policies and security practices.

How We Use Your Information

We may use your information to:

• Create and manage your Lucy Goosey account.
• Process one-time purchases and membership payments.
• Provide access to purchased digital content.
• Manage membership benefits and subscription status.
• Send order confirmations, renewal notices, and important account messages.
• Handle cancellation, refund, and customer-support requests.
• Protect the website against fraud, abuse, and unauthorized access.
• Improve our website, products, and services.
• Meet legal, accounting, and regulatory requirements.
• Send promotional messages when you have agreed to receive them.

Cookies

The Lucy Goosey website may use cookies and similar technologies to:

• Keep you signed in.
• Remember your preferences.
• Maintain your shopping cart.
• operate account, checkout, and payment features.
• Understand how visitors use the website.
• Measure website and marketing performance.

You can manage cookies through your browser or the cookie controls available on our website. Disabling essential cookies may prevent parts of the website from working correctly.

How We Share Information

We may share necessary information with trusted companies that help us operate Lucy Goosey, including:

• WordPress and WooCommerce service providers.
• CCBill and other payment processors.
• Website hosting and security providers.
• Email and customer-support services.
• Analytics and advertising providers.
• Community platforms such as Discord.
• Legal advisers, accountants, and regulatory authorities.

We only share information when necessary to provide our services, complete payments, comply with the law, or protect our business and customers.

Lucy Goosey does not sell your personal information for money.

Digital Content and Membership Access

We may record which digital products, memberships, downloads, and restricted areas your account can access.

This information helps us deliver your purchases, maintain your membership access, provide customer support, and prevent unauthorized sharing of paid content.

Digital content purchased from Lucy Goosey is intended only for the customer who purchased it unless otherwise stated.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary to:

• Manage your account and purchases.
• Provide digital content and membership access.
• Maintain transaction and tax records.
• Resolve disputes and support requests.
• Prevent fraud.
• Meet legal and regulatory requirements.

The exact retention period may vary depending on the information and applicable law.

Data Security

Lucy Goosey uses reasonable security measures to protect your personal information. However, no online service or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password private. Please contact us immediately if you believe someone has accessed your account without permission.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request a copy of your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of certain information.
• Restrict or object to certain uses of your information.
• Withdraw previously provided consent.
• Request a portable copy of your information.
• Opt out of marketing communications.
• Submit a complaint to an appropriate data-protection authority.

To make a privacy request, email us at [PRIVACY EMAIL]. We may need to confirm your identity before completing the request.

Marketing Communications

You can unsubscribe from promotional emails by using the unsubscribe link included in the message or contacting us.

Even if you unsubscribe from marketing, we may still send essential messages about your account, purchases, payments, membership, or security.

Age Requirements

The Lucy Goosey website and its content are intended only for people aged [MINIMUM AGE] or older.

We do not knowingly collect personal information from anyone who does not meet the applicable minimum-age requirement. If you believe an underage person has provided information to us, please contact [PRIVACY EMAIL].

Third-Party Websites

Our website may contain links to social networks, payment providers, community platforms, and other third-party websites.

Lucy Goosey is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

International Data Processing

Some service providers may process information in countries outside your country of residence. Where required, appropriate safeguards will be used to protect personal information transferred internationally.

Changes to This Policy

Lucy Goosey may update this Privacy Policy periodically. Any updated version will be published on this page with a revised “Last updated” date.

When required, we may also notify registered customers about significant changes by email or through their accounts.

Contact Lucy Goosey

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Business name: Lucy Goosey
Website: [WEBSITE URL]
Email: [PRIVACY EMAIL]
Address: [BUSINESS ADDRESS]